Let us know if you cannot keep your appointment or may be late.
Arrive in plenty of time for your appointment.
Remember that your appointment is for 10 minutes and the appointment is for one patient at a time, unless you make other arrangements with your doctor.
Try to come to the surgery if you can. We can see four or five patients at the surgery in the time it takes to do one home visit.
Be prepared to give our staff information that helps them assess the urgency of your request for advice/appointment/visit. We, of course, will respect your privacy at all times.
Remember that we are governed by strict rules of confidentiality and we will not give any information about your heath care (including results from tests) to any other person (friends or relatives) unless we have your written authority to do so.
Call after 10.00am to make routine or follow-up appointments - the phones won't be so busy then.
Tell us if you change your name, address or telephone numbers (landline and mobile). Also, if you have a hospital appointment you will need to contact the hospital to inform them of your change of address.
Make sure we receive copies of any discharge letters, medication lists or other information you may have been given after attending hospital appointments.
Remember that our staff are here to assist you, but do welcome a degree of courtesy, and we do have a policy of zero tolerance towards violent, threatening and abusive behaviour. If you do not respect the rights of our staff, we may have no choice but to inform the police and make arrangements for you to be removed from our medical list.